Location
Great location. Central location with great sightseeing, dining out and shopping. Not great access by car, with poorly rated parking. Parking should be cheaper.
Vibe
Awesome vibe. Friendly atmosphere. Hotel could use some updating. Stylish hotel. Luxurious Hotel. Entrance area is not particularly attractive. Awesome for families. Good resort hotel. Good choice for a city trip.
Room
Average but big rooms with wonderful views, and okay beds. Complaints about cleanliness, maintenance, and TVs. Bathrooms are large but with substandard cleaning. Outdated rooms with poor kitchenettes, minibars and A/C. Subpar furniture and balconies. Shower can be a problem.
Service
Unprofessional, low rated restaurant service. Complaints about housekeeping and reception. Complaints about management, but acceptably friendly staff. Room service could have been improved. Recreation staff is nice. Hotel security is ok. Booking process should be better organized. Concierge service could be more helpful. The bar needs better service. Shuttle service is ok. Pool/beach service is ok. Tour guide could be nicer.
Cleanliness
Rooms, bathrooms and dining area all need more cleaning. Moderately clean hotel facilities. Moderately clean pool area. Wellness & sports facilities could use better cleaning.
Value
Value for money could be better. Pricey breakfast and dining. Internet is affordable. Beverages could be cheaper.
WiFi
Wifi quality could be improved. Internet is affordable.
Breakfast
Some complaints about quality and price of breakfast.