MGM Grand Hotel & Casino

3799 Las Vegas Blvd S, Las Vegas, NV 89109 US near Exit 37 on I-15 (~0.5mi)

View Map Reservations: +1-800-760-7718

4.0 Star Property Near MGM Grand Garden Arena

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Very Good

4.0/5

Based on 11541 guest reviews

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Number of outdoor pools - 4
Breakfast available (surcharge)
Fitness facilities
Pool cabanas (surcharge)
Lazy river
Pool sun loungers

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03/23/2023 - 03/24/2023

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MGM Grand Hotel & Casino

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Verified Reviews of MGM Grand Hotel & Casino

Below are the verified reviews from guests that we have booked recently:

"Charged drinks I didn?t take."

Overall Score1.0/ 5

I was charged for drinks I didn?t take and when I called I put on hold and hang up on after a while.

Valence M. (Individual traveler, booked 1 room), from

01-Jan-2023 Verified Review, stayed from Mon Dec 26 to Wed Dec 28 2022 at a $89.00 average nightly rate.

"Nice Hotel"

Overall Score4.0/ 5

Great experience, nice room!

Larry C. (Individual traveler, booked 1 room), from

18-Nov-2022 Verified Review, stayed from Tue Nov 15 to Wed Nov 16 2022 at a $58.26 average nightly rate.

"Too expensive for what we got."

Overall Score2.0/ 5

For $1,700 for three nights, you would think we would have been given a better room. Our view was the casino roof and there were paint splatters on the headboard.

Brittney A. (Individual traveler, booked 1 room), from

18-Oct-2022 Verified Review, stayed from Thu Oct 13 to Sun Oct 16 2022 at a $448.80 average nightly rate.

"Bad birthday experience."

Overall Score1.0/ 5

I brought my wife to Las Vegas on your birthday and she always wanted to stay at MGM. The room was old. furniture was beat up, carpet dirty and the room had a view of a wall. Internet connection was bad. Felt like we were in the bottom of a ship on a cruise. HIGHLY DISAPPOINTED.

Bruce W. (Individual traveler, booked 1 room), from

12-Sep-2022 Verified Review, stayed from Wed Sep 07 to Sat Sep 10 2022 at a $140.32 average nightly rate.

"Clean rooms and excellent service."

Overall Score5.0/ 5

Clean room, excellent service ? will be back !

Brian I. (Individual traveler, booked 1 room), from

08-Sep-2022 Verified Review, stayed from Tue Sep 06 to Thu Sep 08 2022 at a $82.99 average nightly rate.

"Beautiful lobby and rooms."

Overall Score4.0/ 5

The entrance, lobby and hotel rooms were beautiful.

Brent F. (Individual traveler, booked 1 room), from

22-Aug-2022 Verified Review, stayed from Fri Aug 19 to Sat Aug 20 2022 at a $144.50 average nightly rate.

"West Wing room was a disappointment."

Overall Score2.0/ 5

Everyone we talked to had told us that the MGM Grand is by far the best hotel on the strip they were definitely not referring to rooms in the West Wing of the hotel. The hallway to get to the elevators was dark and the extremely long, the elevators were old and creaky and the hallway carpet on the third floor smelled damp, dirty and moldy. The room itself was okay (definitely not great) and I would not stay in the West Wing again.

Joy W. (Individual traveler, booked 1 room), from

31-Jul-2022 Verified Review, stayed from Sat Jul 30 to Sun Jul 31 2022 at a $129.99 average nightly rate.

"Room was horrible."

Overall Score3.0/ 5

Room was not what I expected out of a top notch resort. It was a complete disappointment. Room was very outdated, the closet door wouldn?t stay closed so the closet light would turn on at night, safe wouldn?t work at all so we elected not to have our room cleaned so that there is no chance of anything coming up missing that we wanted to lock up. The area around the shower and toilet patrition wall was poorly repaired from water damage. No usb outlets, the handset the phone doesn?t work only speaker and copious amounts of dust and dirt on the floors and surfaces. Although we enjoyed the property, we will probably elect to stay at a different resort when we come back.

John R. (Individual traveler, booked 1 room), from

11-Jun-2022 Verified Review, stayed from Wed Jun 08 to Sat Jun 11 2022 at a $99.32 average nightly rate.

"Improvement Needed!"

Overall Score2.0/ 5

I was very disappointed in my stay. I stayed in one of the older wings of the Hotel. Hotel is run down and smells of marijuana garbage left in the hallways vending machines empty, carpet is warn and rooms are not cleaned well. I definitely will not stay again. Definitely will not recommend to anyone.

Robin R. (Individual traveler, booked 1 room), from

30-May-2022 Verified Review, stayed from Sun May 29 to Mon May 30 2022 at a $146.84 average nightly rate.

"Great location good accommodations challenging transaction."

Overall Score3.0/ 5

I secured two Rooms with two Adults each. Overall good experience. However, check in was a challenge. They found the first confirmation just fine but not the second. Thhe "system" did not translate the third party reservation completely to their system. Secondly, after pre paying for both rooms", I was told at check in that there was an additional $44 per day per room resort fee which was $176 added to my bill at checkout. This was not reflected on my receipt or agreed to when I purchased.

Gerard G. (Group coordinator, booked 2 rooms), from

09-May-2022 Verified Review, stayed from Thu May 05 to Sat May 07 2022 at a $116.58 average nightly rate.

"Love the place!"

Overall Score4.0/ 5

This was the 6th time my wife and I have stayed at MGM going back to 2004. It is still a great place. The pool complex, restaurants and attractions are unique. Love the place.

Lewis M. (Individual traveler, booked 1 room), from

26-Apr-2022 Verified Review, stayed from Fri Apr 22 to Mon Apr 25 2022 at a $170.99 average nightly rate.

"Convenient location, good value."

Overall Score4.0/ 5

Consistently good service, good location, comfortable and clean room.

Russell D. (Individual traveler, booked 1 room), from

06-Apr-2022 Verified Review, stayed from Sun Apr 03 to Mon Apr 04 2022 at a C$96.99 average nightly rate.

"Quality Stay!"

Overall Score5.0/ 5

This hotel was one of the best stays in Vegas! It?s clean, professional, secured and I love the fact that they have the most effective luggage systems. Every staff member that I encountered has been professional and amazing. The concierge is amazing. It?s close to everything and you don?t have to leave the hotel. Also very reasonable.

Sidra G. (Individual traveler, booked 1 room), from

24-Mar-2022 Verified Review, stayed from Mon Feb 14 to Tue Feb 15 2022 at a $63.99 average nightly rate.

"I Liked It "

Overall Score3.0/ 5

I like the casino and would stay again.

Judy W. (Individual traveler, booked 1 room), from

14-Mar-2022 Verified Review, stayed from Mon Mar 07 to Fri Mar 11 2022 at a $107.99 average nightly rate.

"Great Location & Clean Room"

Overall Score4.0/ 5

We enjoyed our stay. This was our first time at MGM, although we have stayed on the Strip many times. The room was clean and the beds were comfortable.

Nicole R. (Individual traveler, booked 1 room), from

02-Mar-2022 Verified Review, stayed from Thu Feb 24 to Sun Feb 27 2022 at a $197.95 average nightly rate.

"Fantastic Hotel & Staff! "

Overall Score5.0/ 5

From the front desk to the ticket office, the maid and restaurant employees, everyone provided friendly and competent service. They took excellent care of us!

Benjamin N. (Individual traveler, booked 1 room), from

01-Mar-2022 Verified Review, stayed from Mon Feb 21 to Sat Feb 26 2022 at a $122.59 average nightly rate.

"Current situation the Country is in the Hotel was Fantastic."

Overall Score3.0/ 5

Our trip and stay at your Hotel/Casino was fantastic up until the final two nights. Monday morning the guests staying in the room directly across from ours threatened to Slap my children and told them to shut the Fuck up. A report was filed with Hotel security and the security manager on duty at the time where he absolutely found the other party to be at fault. The next two nights my children were extremely uncomfortable walking down the hallway and had trouble sleeping at night. We did not press charges because although it was 1130 am I don?t believe the othe party was in the proper state of mind and understand thing are done that are not intentionally done. I?m sure this review will fall by the wayside but would appreciate a return email or call. Thank you Chris Weeks (Stay Feb2 8).

Chris W. (Individual traveler, booked 1 room), from

15-Feb-2022 Verified Review, stayed from Wed Feb 02 to Tue Feb 08 2022 at a $55.99 average nightly rate.

"Not to bad of an experience."

Overall Score4.0/ 5

rooms were a little dark but not bad.

Evinn H. (Group coordinator, booked 2 rooms), from

09-Feb-2022 Verified Review, stayed from Wed Feb 02 to Mon Feb 07 2022 at a $63.99 average nightly rate.

"Numerous Disruptions"

Overall Score2.0/ 5

First night sounds of construction after midnight woke us. Second night same noises and someone at the door needing to get in to check for a water leak after we were in bed. Third day we had to change rooms. Broken glass in the bathroom which we asked housekeeping to clean up but there was still more left on the floor and I stepped on a piece of it. Mets were called but the only option was to go to a hospital which I didn't have time for so I borrowed tweezers and got it out myself. Initially paid for use of the pool but it was empty and was reimbursed for that. We were told we could use sister hotel's pool but that's ridiculous in my opinion. Paid additional fee for refrigerator. We have stayed in many other motels/hotels and had never experienced so many inconveniences. I would not recommend staying there.

James L. (Individual traveler, booked 1 room), from

09-Feb-2022 Verified Review, stayed from Wed Feb 02 to Mon Feb 07 2022 at a $147.99 average nightly rate.

"Not convenient, no amenities."

Overall Score2.0/ 5

Check in was inconvenient without the ability to check in with a person (app only). There were no amenities (no fridge or coffee in the room). I know this is Vegas, but I find it ridiculous. Water took upwards of 15 minutes to get hot for a shower. Huge waste of water and my time. We were told by MGM staff this was normal. I don?t go to Vegas unless I need to for work or kids? sports, so my review is based on a general dislike of the place. If you enjoy all Vegas has to offer, my issues are relatively small.

Jeremy T. (Individual traveler, booked 1 room), from

09-Feb-2022 Verified Review, stayed from Thu Feb 03 to Sun Feb 06 2022 at a $95.99 average nightly rate.

"Great stay!"

Overall Score4.0/ 5

Had a great time. Staff and housekeeping were great. Nice gym. Enjoyed our stay.

Patrick B. (Individual traveler, booked 1 room), from

08-Feb-2022 Verified Review, stayed from Thu Feb 03 to Sun Feb 06 2022 at a $64.99 average nightly rate.

"Nice room and good location."

Overall Score3.0/ 5

The room was nice and room service arrived daily. Good location.

Renee D. (Individual traveler, booked 1 room), from

08-Feb-2022 Verified Review, stayed from Wed Feb 02 to Mon Feb 07 2022 at a $62.99 average nightly rate.

"Clean and nice hotel near airport and strip."

Overall Score4.0/ 5

Nice atmosphere. Clean room, quiet, lots of options for food. Close to airport and strip.

Jimmie N. (Individual traveler, booked 1 room), from

08-Feb-2022 Verified Review, stayed from Fri Feb 04 to Sun Feb 06 2022 at a $113.99 average nightly rate.

"Carpet needs to be cleaned or changed out."

Overall Score4.0/ 5

Carpet needs to be cleaned or changed out.

Sheryl N. (Individual traveler, booked 1 room), from

08-Feb-2022 Verified Review, stayed from Thu Feb 03 to Sun Feb 06 2022 at a $71.99 average nightly rate.

"Good Location & Staff"

Overall Score3.0/ 5

Great housekeeping; kind helpful staff; good location.

Kristan A. (Individual traveler, booked 1 room), from

06-Feb-2022 Verified Review, stayed from Wed Feb 02 to Mon Feb 07 2022 at a $66.19 average nightly rate.

"No hot water."

Overall Score2.0/ 5

Two days with room temperature hot water and one with only cold water.

Jeff H. (Individual traveler, booked 1 room), from

05-Feb-2022 Verified Review, stayed from Wed Feb 02 to Sun Feb 06 2022 at a $69.99 average nightly rate.

"Mgm Tired?"

Overall Score3.0/ 5

I was here over 15 years ago and it was a much more lively place. Just seems tired.

Nancy N. (Individual traveler, booked 1 room), from

24-Jan-2022 Verified Review, stayed from Fri Jan 21 to Sat Jan 22 2022 at a $58.39 average nightly rate.

"Amazing!"

Overall Score5.0/ 5

I enjoyed my visit but most of all the staff was wonderful and friendly. It is very clean and they make sure there are plenty of masks for people that are in need of them. It is also in a great location to reach other properties.

Monica B. (Individual traveler, booked 1 room), from

04-Jan-2022 Verified Review, stayed from Wed Dec 29 to Sat Jan 01 2022 at a $326.99 average nightly rate.

"Good Hotel"

Overall Score3.0/ 5

This hotel is in a great location if you are going to any shows at the T Mobile Arena. It is on the main strip, so there are tons of things to do within walking distance.

Stacy H. (Individual traveler, booked 1 room), from

06-Dec-2021 Verified Review, stayed from Wed Dec 01 to Sat Dec 04 2021 at a $159.70 average nightly rate.

"Fantastic Stay!"

Overall Score5.0/ 5

We were given a free upgrade. The rooms were clean, smelled nice and housekeeping came daily. Staff was extra polite and helpful. Room service staff was amazing (I think his name was Bryan). I would def. love to stay there again.

Nichole V. (Individual traveler, booked 1 room), from

16-Nov-2021 Verified Review, stayed from Thu Nov 11 to Sun Nov 14 2021 at a $171.03 average nightly rate.

"Amazing!"

Overall Score5.0/ 5

Thanks for everything.

Francisco C. (Individual traveler, booked 1 room), from

14-Nov-2021 Verified Review, stayed from Wed Nov 10 to Mon Nov 15 2021 at a $160.47 average nightly rate.

"Downgrade for a Luxury Resort."

Overall Score3.0/ 5

Perhaps it?s post pandemic, but never have I stayed in a luxury resort without a coffee maker. Toiletries limited to soap, shampoo and conditioner only.

Denise H. (Individual traveler, booked 1 room), from

13-Nov-2021 Verified Review, stayed from Wed Nov 10 to Fri Nov 12 2021 at a $95.83 average nightly rate.

"Customer service needs help."

Overall Score3.0/ 5

This time around MGM just felt like all they wanted from me is that extra dollar.

Orlando C. (Individual traveler, booked 1 room), from

26-Sep-2021 Verified Review, stayed from Tue Sep 21 to Thu Sep 23 2021 at a $49.99 average nightly rate.

"Horrible West Wing Room."

Overall Score2.0/ 5

Terrible downtrodden hotel.

Nancy W. (Individual traveler, booked 1 room), from

15-Sep-2021 Verified Review, stayed from Sat Sep 11 to Sun Sep 12 2021 at a $191.99 average nightly rate.

"Horrible Room"

Overall Score2.0/ 5

put in the west tower with our dog and it was so far from exit. horrible room, old, terrible.

Nancy W. (Individual traveler, booked 1 room), from

14-Sep-2021 Verified Review, stayed from Sat Sep 11 to Sun Sep 12 2021 at a $191.99 average nightly rate.

"N/a"

Overall Score5.0/ 5

N/a

Ann R. (Individual traveler, booked 1 room), from

13-Sep-2021 Verified Review, stayed from Tue Sep 07 to Fri Sep 10 2021 at a $122.99 average nightly rate.

"Nothing to get excited about."

Overall Score3.0/ 5

The room was dated and dirty. This was our first stay at MGM, I was expecting to be wowed,instead I was was surprised in a not so good way, the buffet was not appealing, the room itself was dated and dark with a view of the roof and the green NEON LIGHTING that was highly offensive! The queen suite was the same room as a queen double. You guessed it,the price change was not the same though!Imagine that! We will not be back to stay.

Robert K. (Individual traveler, booked 1 room), from

06-Sep-2021 Verified Review, stayed from Thu Sep 02 to Fri Sep 03 2021 at a $308.99 average nightly rate.

"Covid"

Overall Score3.0/ 5

Wearing a mask everywhere is no fun.

James K. (Individual traveler, booked 1 room), from

17-Aug-2021 Verified Review, stayed from Thu Aug 12 to Sat Aug 14 2021 at a $132.99 average nightly rate.

"Worst Dirtiest Hotel Ever."

Overall Score1.0/ 5

Never in all my years of visiting Las Vegas have I ever stayed in such a filthy hotel. First off let me be very clear, I have a deep understanding of the fact that we are in a pandemic. I have tremendous compassion for the travel industry and what they have gone through. I am an EXTREMELY reasonable person. So much so that upon arrival, which was at 11:00 at night and tired after the long drive I felt bad to complain and planned to just tough it out and try not to touch as much as I could during the stay. I felt bad knowing what the hotel industry went through to even say anything. Well what a mistake that was. First night when trying to go downstairs from 3rd floor instead of walking down a ridiculously long hallway to the ONLY elevator I used the stairwell that has a sign that says exit but no warning that if you go out you can?t get back in and are locked outside the property. However on a different floor, SAME STAIRWELL there is an emergency exit sign. This fun fact was discovered on the second night where we were trapped in elevator by the 3rd floor now not working with digital key on our phone OR numerous guests who entered elevator with us and tried to help by using their physical keys. We tried three elevators and could not get to our floor. Not a single employee in sight to help. Finally after 30 minutes and help from guests we got off on 4th floor and were able to use stairs to get from 4th floor to 3rd. Only to find out our key would not open our door. Or work in the elevator for us to go down to the lobby. Our choice was no only the stairwell yet again and now locked out of property for second time. After what was now over an hour and having to go to the front desk a manager did kindly change our room. I appreciated this very much but now we had to pack all our things in the middle of the night and drag everything across the entire hotel. I am absolutely baffled how such a supposed high end strip property could be so completely run down and filthy disgusting. Layers of dust all over surfaces of room, some sort of price tag left over from previous guest on counter, nightstands chipped and peeling, spots and dust on all mirrors, broken shower door handle, broken weatherstripping on shower, stains all over carpet. The list goes on and on Guess they spent all their money on their suite at Allegiant Stay instead of investing in maintenance and cleanliness of their property that brings in their income. What a disgrace. Will never ever stay again. I was scammed out of $400 by this property, false advertising, room pictures are a complete lie. STAY AWAY.

Courtney N. (Individual traveler, booked 1 room), from

16-Aug-2021 Verified Review, stayed from Thu Aug 12 to Sun Aug 15 2021 at a $79.38 average nightly rate.

"Water burned our hands went home day earlier."

Overall Score2.0/ 5

Sink in the bathroom was hot only. Called front desk said they will fix it by morning. Turn it on burned back of hands badly. Called front desk to check out a day earlier they could not help they said, Please refund out money for at least the last day. You charged us $$ we did not get any service.

Ron W. (Individual traveler, booked 1 room), from

07-Aug-2021 Verified Review, stayed from Thu Aug 05 to Sat Aug 07 2021 at a $122.75 average nightly rate.

"Enjoyable and restful."

Overall Score4.0/ 5

We are ending a 30 day road trip across the USA and wanted to rest and get a massage before headed home. We had great massages today at the spa and have enjoyed relaxing in our 20th floor suite.

Arlene B. (Individual traveler, booked 1 room), from

05-Aug-2021 Verified Review, stayed from Wed Aug 04 to Fri Aug 06 2021 at a $122.11 average nightly rate.

"Nice Place"

Overall Score4.0/ 5

it was nice the walk to the room was really bad need more access then just one way.

Francine C. (Individual traveler, booked 1 room), from

28-Jul-2021 Verified Review, stayed from Sun Jul 25 to Mon Jul 26 2021 at a $33.99 average nightly rate.

"10"

Overall Score4.0/ 5

Maria M. (Individual traveler, booked 1 room), from

23-Jul-2021 Verified Review, stayed from Tue Jul 20 to Thu Jul 22 2021 at a $121.99 average nightly rate.

"Horrible Service"

Overall Score1.0/ 5

Checked in for two rooms.first room was available one hour after check in time. 2nd room check in was a disaster. Was told it the room was being cleaned as I spoke with the clerk at check in at 3. At 8pm still no word on the room being ready. Went back down to check in and was told the room was being cleaned as we speak and would be ready soon. 1hr later still nothing, went back to check on the room and was told there was a problem with the room. I was then told everything was booked and there was no room available. After speaking to the manager I was then told there was one room available. horrible check in experience and stay. So far only positive thing has been the margarita I had at the bar..

Andrew K. (Group coordinator, booked 2 rooms), from

21-Jul-2021 Verified Review, stayed from Sun Jul 18 to Thu Jul 22 2021 at a $50.49 average nightly rate.

"Everybody that works here have been SUPER POLITE. Nice room, good vibes. AWESOME!"

Overall Score5.0/ 5

THIs is by far the best service and everyone is super polite!

Brandon R. (Individual traveler, booked 1 room), from

06-Jul-2021 Verified Review, stayed from Sat Jul 03 to Tue Jul 06 2021 at a $192.99 average nightly rate.

"Great service and hospitality."

Overall Score5.0/ 5

Would recommend this hotel for anyone visiting Las Vegas.

Mary M. (Individual traveler, booked 1 room), from

07-Jun-2021 Verified Review, stayed from Sun May 02 to Mon May 03 2021 at a $27.99 average nightly rate.

"Organization Zero"

Overall Score1.0/ 5

6th time I am in Las Vegas finaly yours job is 0 .I watch people wait every place line is longer???Food in your hotel is terrible over salts. I cant belive in one hotel wich price is very expensive you sell this food.

Rudolf M. (Individual traveler, booked 1 room), from

03-Jun-2021 Verified Review, stayed from Sun May 30 to Mon May 31 2021 at a $120.99 average nightly rate.

"Not worth all of the additional charges I recieved."

Overall Score1.0/ 5

One of the employees I talked too was nice. The other four 6 employees I interacted with were rude. I had questions about all of the additional charges I saw on my card. They reassured me that the charges would fall off and that all I owed was the resort fee for one day. After leaving, I got another charge for $145. This is unacceptable. At this point there is almost $300 that I was charged on top of the deposit and fee I paid for one night. What a shame that a company this big doesn?t care about their guests or the experience they have while visiting vegas.

Heather O. (Individual traveler, booked 1 room), from

23-May-2021 Verified Review, stayed from Sat May 22 to Sun May 23 2021 at a $143.99 average nightly rate.

"Not at all what we expected."

Overall Score2.0/ 5

Not Good

Charles L. (Individual traveler, booked 1 room), from

17-May-2021 Verified Review, stayed from Wed May 05 to Mon May 10 2021 at a $60.99 average nightly rate.

"Staff was incredibly helpful."

Overall Score5.0/ 5

Wonderful Accommodations

Mary M. (Individual traveler, booked 1 room), from

02-May-2021 Verified Review, stayed from Sun May 02 to Mon May 03 2021 at a $27.99 average nightly rate.

"Clean, Comfortable, Affordable."

Overall Score5.0/ 5

Five Stars

Ruben H. (Individual traveler, booked 1 room), from

15-Apr-2021 Verified Review, stayed from Tue Apr 13 to Thu Apr 15 2021 at a $44.99 average nightly rate.

"Rude and unfriendly staff."

Overall Score2.0/ 5

Staff from front desk to Bar were rude.

Melissa P. (Group coordinator, booked 2 rooms), from

24-Mar-2021 Verified Review, stayed from Wed Mar 17 to Mon Mar 22 2021 at a $98.59 average nightly rate.

"Nice Rooms"

Overall Score5.0/ 5

They room was very spacious and clean. Check in and out went smoothly. It?s pretty lively 24/7.

Yanesha J. (Individual traveler, booked 1 room), from

02-Feb-2021 Verified Review, stayed from Thu Jan 28 to Sun Jan 31 2021 at a $33.99 average nightly rate.

"Excellent"

Overall Score5.0/ 5

Better than I expected. Look forward to staying there again.

Alfonso C. (Individual traveler, booked 1 room), from

01-Feb-2021 Verified Review, stayed from Thu Jan 28 to Sat Jan 30 2021 at a $39.99 average nightly rate.

"Awesome"

Overall Score5.0/ 5

The staff was great, very helpful.

Eboni B. (Individual traveler, booked 1 room), from

19-Jan-2021 Verified Review, stayed from Sat Jan 16 to Tue Jan 19 2021 at a $38.99 average nightly rate.

"My stay was great, housing keeping was excellent but the desk needs more work on training some of th"

Overall Score4.0/ 5

I had a change in my flight and I asked if I can be charged to stay in my room for a few hours. The front desk manager Mr Scott Tommela Denied my stay and move me in another room on a different level. I thought that was not right. His customer service was very poor.

Rita A. (Individual traveler, booked 1 room), from

29-Sep-2020 Verified Review, stayed from Sun Sep 20 to Wed Sep 23 2020 at a $44.99 average nightly rate.

"Old School"

Overall Score3.0/ 5

Room totally outdated. Smell of cigar smoke. I swear I was in a movie! Bed was just a memory foam.

Melanie B. (Individual traveler, booked 1 room), from

31-Aug-2020 Verified Review, stayed from Thu Aug 27 to Sat Aug 29 2020 at a $78.41 average nightly rate.

"The pool was disgustingly gross!"

Overall Score2.0/ 5

Very sad to come to the mgm for our first time staying here! The pool was gray in color. Obviously Jody was cleaning it every two hours like they said they were going to on the phone when I called. Overcrowding in the pool you can even walk around. You can even swim. I was in there for an hour with my two kids and I was disgusted had to go back to the room and take a shower!Also they checked me out of my room after one night stay so I had to go all the way back down and wait in line to get re checked in to get my car rescanned. I had to leave early for a family emergency and I got overcharge still waiting on the final results to hear from you to see why you overcharged me! Very disappointed in my stay! I grew up going to Vegas I was excited to finally get into the MGM and stay and it was one of the worst experience in my life!

Christy C. (Individual traveler, booked 1 room), from

25-Jun-2020 Verified Review, stayed from Tue Jun 23 to Thu Jun 25 2020 at a $69.00 average nightly rate.

"Did not stay."

Overall Score4.0/ 5

I tried to cancel this stay and you would not respond. I called American Express because I wasn?t able to cancel my stay. Maybe you could give me a credit so I could stay at another date. Very disappointed. Alice Cloud.

Alice C. (Individual traveler, booked 1 room), from

22-Jun-2020 Verified Review, stayed from Fri Jun 19 to Mon Jun 22 2020 at a $104.47 average nightly rate.

"Room was small and dark."

Overall Score2.0/ 5

The Room I got was small and dark and not the one that is shown on the pictures or website.

Kiran T. (Individual traveler, booked 1 room), from

03-Mar-2020 Verified Review, stayed from Sat Feb 29 to Sun Mar 01 2020 at a $99.78 average nightly rate.

"Birthday Celebrations"

Overall Score4.0/ 5

The room was great! Comfy bed and pillows. Large bathroom. Overall the hotel is too big. have to walk too far to get to the swimming pool coffee shops and Uber pick up and drop off.

Maryellen C. (Individual traveler, booked 1 room), from

02-Mar-2020 Verified Review, stayed from Fri Feb 28 to Sun Mar 01 2020 at a $138.48 average nightly rate.

"No chance to experience."

Overall Score2.0/ 5

Did not get a chance to experience this Hotel, my daughter and I were driving to Las Vegas (an 8 Hour drive) to see the CHER show. Received an email saying the show was cancelled, as that was the only reason for the trip to Las Vegas, we turned around and came home. We immediately called MGM to cancel our reservations and have been struggling ever since to obtain a refund. No luck.

Debra C. (Individual traveler, booked 1 room), from

01-Mar-2020 Verified Review, stayed from Fri Feb 28 to Sun Mar 01 2020 at a $208.89 average nightly rate.

"Is there any reason to leave this property?."

Overall Score5.0/ 5

This property is massive! It has every restaurant, bar, coffee shop and more you could ever need. The casino has a good variety for fun at all budgets. Also love the close proximity to New York New York and Excalibur. The West Wing rooms could use some updating, but they are still clean and have all you need for the amount of time you spend in your room.

Ashley P. (Individual traveler, booked 1 room), from

18-Feb-2020 Verified Review, stayed from Fri Feb 14 to Sun Feb 16 2020 at a $177.03 average nightly rate.

"Okay Stay"

Overall Score3.0/ 5

Slightly disappointed in that my wife and I let them know we were there celebrating my 50th birthday AND this year marked our 25th wedding anniversary for which we had stayed at the MGM spa suite with no response. Previous hotels would have made us feel special and appreciated us coming back after 25 yrs. We periodically go to Vegas, but will probably go back to staying at our regular hotel(s).

Tomas J. (Individual traveler, booked 1 room), from

10-Feb-2020 Verified Review, stayed from Fri Feb 07 to Sun Feb 09 2020 at a $103.23 average nightly rate.

"Nice clean hotel and casino."

Overall Score4.0/ 5

Was very appreciated the room upgrade.

Ronald H. (Individual traveler, booked 1 room), from

31-Jan-2020 Verified Review, stayed from Sat Jan 25 to Mon Jan 27 2020 at a $82.34 average nightly rate.

"First time here, really enjoyed it."

Overall Score5.0/ 5

Gave me free upgrade. Very appreciated.

Ronald H. (Individual traveler, booked 1 room), from

30-Jan-2020 Verified Review, stayed from Sat Jan 25 to Mon Jan 27 2020 at a $82.34 average nightly rate.

"Okay Experience"

Overall Score3.0/ 5

The room I stayed is clean and cozy but there is no microwave nor small refrigerator which is very not convenient.

Jia H. (Individual traveler, booked 1 room), from

07-Jan-2020 Verified Review, stayed from Sat Jan 04 to Sun Jan 05 2020 at a $55.50 average nightly rate.

"King bed is really a queen."

Overall Score3.0/ 5

So we got a wet king room not knowing it was in the old part of the hotel. When we got in our room the bed looked smaller than a king. When my husband and I lay down we can tell we are closer than we should be for a king bed. We have a king at home. We are not little people and we move around when we sleep. In this bed we bump each other frequently. Truly disappointing. We paid for a king not a queen. I know if we complain and they get us a different room it will be the same issue. So sad that they false advertise their king bed. With this being a nice hotel I expect the bed to be comfortable and unfortunately it is hard. It is better than a days inn but not by much.

Sherrie S. (Individual traveler, booked 1 room), from

29-Dec-2019 Verified Review, stayed from Fri Dec 27 to Sun Dec 29 2019 at a $89.55 average nightly rate.

"Very good! Everything is very clean and welcoming."

Overall Score5.0/ 5

Enjoyed the stay! Comfortable and fun!

Daisy M. (Individual traveler, booked 1 room), from

16-Dec-2019 Verified Review, stayed from Fri Dec 13 to Mon Dec 16 2019 at a $128.70 average nightly rate.

"Nice hotel, room we had was just okay."

Overall Score3.0/ 5

The MGM acquired a new property and somehow connected that to their hotel. It seems that while they did some updates to the rooms, they still have a decent amount of work to do to make them even close to their normal guest rooms. The wall paper was ripped, the tiling was old and not attractive the painting clearly needed to be redone, the vent for the A/C was essentially the bed side table to one side of the bed, there was barely a window and there were no plug ins on one side of the bed. I only chose this room as sometimes their rooms are so far away from the main casino area and I knew where these rooms were located. I wouldn't stay in one of these rooms again unless they updated them. The room itself seemed to have been cleaned well but it was tired and in need of updating.

Brandon S. (Individual traveler, booked 1 room), from

23-Oct-2019 Verified Review, stayed from Fri Oct 18 to Sun Oct 20 2019 at a $203.00 average nightly rate.

"Lack of amenities."

Overall Score3.0/ 5

I found the options of renting a mini fridge and water boiler ridiculous. I have never stayed at a hotel that has never provided such amenities. I am satisfied of everything else regarding the room. However, I found it incomplete since I was unable to store my leftover food as well as make a cup of coffee for my self.

Thien L. (Group coordinator, booked 2 rooms), from

03-Oct-2019 Verified Review, stayed from Sun Sep 29 to Thu Oct 03 2019 at a $56.70 average nightly rate.

"Over Charge"

Overall Score1.0/ 5

I came to the MGM for a romantic night with the wife. I already had a reservation with the hotel. When I got there the front desk person was pushing me to buy a higher rate room. I show her my reservation and was including the resort fee. Well it supposed to be 174.00. Well she told me the room not available and the next room would be 210+resort fee+100deposit. Not what I wanted. So I decided to get a different hotel. Better service and better aconmendation.

Lazaro P. (Individual traveler, booked 1 room), from

08-Jul-2019 Verified Review, stayed from Thu Jul 04 to Fri Jul 05 2019 at a $172.20 average nightly rate.

"Worst service ever from resort/hotel."

Overall Score1.0/ 5

(Below is the message I sent to the Facebook account for the MGM already voicing my displeasure with the service from our trip.) I just wanted to formally voice a complaint from my stay at the MGM Grand in Las Vegas over this past weekend. Me and my wife came in for our wedding anniversary (for the 2nd year in a row) here. We actually had originally only booked two nights, but later decided to extend to four days. We checked in on our anniversary night and were met by Tristan at the front desk. He was incredibly rude and condescending from the outset. The fact that we had booked the extra nights separately caused some issues on check in, which caused this I guess. There was some confusion on the security deposit we would be putting down and I specifically asked ?what is the total you are running my card for, including security deposits?? He told me ?less than a thousand?. Which didn?t sound right, but I trusted him as he was looking at the screens. AFTER he ran my card he informed me it was for $1245. Not end of the world but on top of being rude he ran my cards for hundreds of dollars more than expected. We called downstairs the next day and Darren(?) was a front desk manager and tried to make it right by crediting us $125. Which we appreciated and were ready to move on. Then a few nights later we went and saw a show and came back to the hotel in a great mood at around 11pm. Then I checked my bank account and realized I had been charged an EXTRA $200 security deposit. Tristan had run our card for the full $1245 for the four days. That included $400 in security deposits. We now were charged $600 in security deposits. I got back to the hotel and talked to the front desk again. The lady there was rude and argued with me saying it was correct. As I was stating the numbers she just kept saying ?I can?t agree or disagree with that. But don?t just spit out numbers that aren?t accurate, sir.? Then we did the math on a calculator for her and my math was correct to the cent. This went on for AN HOUR. Finally she went back and talked to a manager. We were comped the resort fee for two days of our stay. I assume to shut me up. Then the following day we came back up to our room for the day and found two dirty cleaning rags in our room left out. Which I have a photo of. THEN the day we checked out, the lady that said she was comping the resort fees had made yet another mistake and we had to start going through the whole thing with the front desk again to get those charges removed. In short, while I appreciate the attempts to get things made right, your staff ruined two nights of my stay at best. Particularly my anniversary night and this was even more so for my wife. Who was even more stressed over the service than me. We travel quite a bit and this was THE WORST hotel/resort stay we have ever experienced. We have come twice in a row for our anniversary and this will definitely be our last. The front desk should be trained in being more courteous and for sure need to learn to use a calculator or take a remedial math course. I can?t imagine the amount of complaints you all get daily but this was crazy enough for me to sit in the airport for an hour and type this long message out to make sure our displeasure was known. We are at the airport early so we could hurry up and get out of the MGm. Darren(?) and a lady on the casino floor named Angela were the only two bright spots for the whole staff that we dealt with.

Autumn L. (Individual traveler, booked 1 room), from

30-May-2019 Verified Review, stayed from Sat May 25 to Mon May 27 2019 at a $316.00 average nightly rate.

"Great Stay!"

Overall Score5.0/ 5

Beds were comfy and room was clean. They are on top of their game! Thank you for a great stay! I would highly recommend.

Quanah S. (Individual traveler, booked 1 room), from

21-May-2019 Verified Review, stayed from Thu May 16 to Fri May 17 2019 at a $121.75 average nightly rate.

"Bad"

Overall Score1.0/ 5

it was a bad experience.

Nada D. (Individual traveler, booked 1 room), from

19-Apr-2019 Verified Review, stayed from Mon Apr 15 to Wed Apr 17 2019 at a $106.56 average nightly rate.

"Good price for stay."

Overall Score4.0/ 5

Room was good Nice few to Las Vegas Strip/Blvd. Pool roles/closing time is a little off, 6 PM and everyone needs to leave, are get's closed. May this change for summer but also spring afternoon can be nice at the pool.

Dirk B. (Group coordinator, booked 2 rooms), from

27-Mar-2019 Verified Review, stayed from Tue Mar 26 to Thu Mar 28 2019 at a $99.37 average nightly rate.

"Greatly entertaining for all family members."

Overall Score5.0/ 5

Great hotel, full of facilities, very friendly staff.

Mohamed H. (Individual traveler, booked 1 room), from

03-Mar-2019 Verified Review, stayed from Fri Mar 01 to Mon Mar 04 2019 at a $99.21 average nightly rate.

"Chambre impeccable avec vue sur NY hotel."

Overall Score5.0/ 5

Chambre propre, impeccable, avec vue sur l'h�tel NY. excellent service.

Stephane L. (Individual traveler, booked 1 room), from

13-Dec-2018 Verified Review, stayed from Mon Dec 10 to Tue Dec 11 2018 at a C$115.20 average nightly rate.

"Chambre impeccable avec vue sur NY hotel."

Overall Score5.0/ 5

Chambre propre, impeccable, avec vue sur l'h�tel NY. excellent service.

Stephane L. (Individual traveler, booked 1 room), from

13-Dec-2018 Verified Review, stayed from Mon Dec 10 to Tue Dec 11 2018 at a C$115.20 average nightly rate.

"Super Accomodations"

Overall Score5.0/ 5

Had a very good experience and the staff was more than kind.

Youngjoo L. (Individual traveler, booked 1 room), from

05-Aug-2014 Verified Review, stayed from Sun Aug 03 to Tue Aug 05 2014 at a $90.25 average nightly rate.

Property Description

With a stay at MGM Grand Hotel & Casino in Las Vegas (Las Vegas Strip), you'll be steps from MGM Grand Garden Arena and 6 minutes by foot from Dolby Live. This 4-star resort is 0.6 mi (1 km) from T-Mobile Arena and 1.2 mi (1.9 km) from MGM Grand Casino.

Enjoy American cuisine at Craftsteak, one of the resort's 17 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the 3 coffee shops/cafes. Need to unwind? Take a break with a tasty beverage at one of the 9 bars/lounges. Cooked-to-order breakfasts are available daily from 6:00 AM to 1:00 PM for a fee.

Stay in one of 5003 guestrooms featuring flat-screen televisions. Cable television is provided for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and separate sitting areas.

Distances are displayed to the nearest 0.1 mile and kilometer.

MGM Grand Garden Arena - 0.1 km / 0.1 mi
Tropicana Las Vegas Casino - 0.4 km / 0.2 mi
Dolby Live - 0.5 km / 0.3 mi
MGM Grand Casino - 0.7 km / 0.5 mi
CityCenter - 0.8 km / 0.5 mi
Crystals at City Center - 0.8 km / 0.5 mi
T-Mobile Arena - 0.8 km / 0.5 mi
OYO Hotel and Casino - 0.9 km / 0.5 mi
Casino at Luxor Las Vegas - 0.9 km / 0.6 mi
Excalibur Casino - 0.9 km / 0.6 mi
Casino at Aria - 0.9 km / 0.6 mi
The Cosmopolitan Casino - 1.2 km / 0.7 mi
Miracle Mile Shops - 1.2 km / 0.7 mi
Bellagio Casino - 1.2 km / 0.8 mi
Fountains of Bellagio - 1.3 km / 0.8 mi

The nearest airports are:
Harry Reid Intl. Airport (LAS) - 5.3 km / 3.3 mi
Henderson, NV (HSH-Henderson Executive) - 18.7 km / 11.6 mi
Boulder City, NV (BLD-Boulder City Municipal) - 43.7 km / 27.2 mi

The preferred airport for MGM Grand Hotel & Casino is Harry Reid Intl. Airport (LAS).

Featured amenities include a business center, express check-in, and express check-out. This resort has 70 meeting rooms available for events. Self parking (subject to charges) is available onsite.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Before a night out at the casino, the 4 outdoor swimming pools and 3 spa tubs are a perfect way to relax and recharge. Additional features at this resort include concierge services, gift shops/newsstands, and a hair salon.

Green Sustainability

A greener business is a better businessMGM Resorts International is dedicated to helping protect our planet. By integrating a comprehensive environmental responsibility program across our 16 resorts with over 62,000 employees, we are able to reduce our negative impacts on the environment, while continuing to provide our customers with a superior guest experience.We are passionate about greening our resorts, and our approach to environmental responsibility encourages solutions that continuously improve our operations and our products. We believe that a greener business is a better business, that through our actions we can have a positive impact on our visitors, employees, communities and the planet.MGM Green AdvantageOur Commitment to sustainable enterpriseMGM Resorts International?s strategic plan for environmental responsibility is designed to reduce our consumption of the planet?s limited resources. Through our comprehensive sustainability platform, the Green Advantage, we are able to integrate environmentally responsible practices which effectively lower the carbon footprint of our operations, including our resorts, restaurants, retail spaces, meetings and conventions. Since 2010, we have reduced our emissions by over 60,000 metric tons of CO2e. This is the equivalent of taking more than 12,000 cars off the road for a year, according to the EPA. With our properties hosting millions of visitors every year, we recognize our responsibility to positively influence our guests. Through the MGM Resorts Green Advantage, we aim to educate our customers on the vast environmental benefits in which they can share by visiting our properties.

Amenities / Features

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum age of oldest guest: 21
Gift shops or newsstand
Dry cleaning/laundry service
Shopping on site
Sportsbook
Number of slot machines - 2500
Number of meeting rooms - 70
Number of VIP gaming rooms - 1
Number of gaming tables - 200
Casino floor size square feet - 170000
Number of bars/lounges - 9
Designated smoking areas
Number of spa tubs - 3
Braille or raised signage
Number of outdoor pools - 4
Assistive listening devices available
In-room accessibility (in select rooms)
Wheelchair accessible parking
Roll-in shower (in select rooms)
Internet access - wireless
Tours/ticket assistance
Accessible bathroom (in select rooms)
Casino floor size square meters - 15793
Wheelchair-accessible lounge
Wheelchair-accessible on-site restaurant
Multilingual staff
Conference center
Breakfast available (surcharge)
Wheelchair-accessible meeting spaces/business center
Number of coffee shops/cafes - 3
Laundry facilities
Casino
Elevator
Fitness facilities
Covered parking
Banquet hall

Number of buildings/towers - 1993
Total number of rooms - 5003
Number of floors - 30

Professional property host/manager
Property does not require health documentation at check-in
LGBTQ friendly
Green Key Eco-Rating Program
Property does not offer onsite COVID-19 testing
No rollaway/extra beds available
Parking height restrictions apply

Wheelchair accessible (may have limitations)
Ballroom
Covered parking
Express check-in
Wheelchair-accessible path to elevator
Wheelchair-accessible spa
Wheelchair-accessible registration desk
Wheelchair-accessible fitness center
Wheelchair-accessible public washroom
Spa treatment room(s)
Well-lit path to entrance
Internet access in public areas - high speed
Full-service spa
Golf driving range on site
Off-street parking
Luggage storage
Express check-out
Porter/bellhop
Business center
24-hour front desk
Lifeguard on site
Number of restaurants - 17
Golfing nearby
Safe-deposit box at front desk
Designated smoking areas (fines apply)
Snack bar/deli
Self parking (surcharge)
Pool cabanas (surcharge)
Valet parking (surcharge)
Hair salon
ATM/banking
Wheelchair accessible path of travel
Pool sun loungers
Concierge services

Airport & Shuttle Information

McCarran International Airport (LAS) is 5 miles from the MGM Grand.Guests can check in at the MGM Grand airport desk and buy a shuttle voucher for $5 each way or $9.75 roundtrip. This can be charged to a master account if the company would like to pay for them or charged to the individual.Guests traveling with more than two people may find a taxi ride cheaper. Taxis usually run about $15 one way. For large parties, we can provide contact information for local companies that provide transportation.

Local Shuttle Info: Shuttles are approximately $9 per person one way.

Breakfast Information

Dining options on property

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Pet max weight (per pet) in lb is 100

Maximum number of pets per room 2

Pet max weight (per pet) in kg is 45

Service animals are allowed

Service animals are exempt from fees/restrictions

Only dogs are allowed

Pets allowed

No pets allowed unless certified service animal

Parking Info

$8.00 per day per vehicle for self parking$13.00 per day per vehicle for valet

Internet / WiFI

Standard Wi-Fi included in the resort fee.

Misc Fees / Policies

Breakfast fee: between USD 19 and USD 35 for adults, USD 13 and USD 20 for children (approximately)
Covered self parking fee: USD 18 per day (in/out privileges)
Covered valet parking fee: USD 40 per day (in/out privileges)
Pet fee: USD 150.00 per pet, per night
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property:

Deposit: USD 100.00 per accommodation, per day
Resort fee: USD 44.22 per accommodation, per night

The resort fee includes:

Fitness center access
Internet access
Phone calls
Additional inclusions

We have included all charges provided to us by the property.

Pool access available from 9:00 AM to 4:00 PM.
Reservations are required for massage services. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
A car is not required for transportation to and from this property.
Parking height restrictions apply.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60�C/140�F.
Personal protective equipment, including masks, will be available to guests.
Guests are provided with hand sanitizer and contactless room service is available.
Contactless check-in and contactless check-out are available.
Enhanced food service safety measures are in place.
Individually-wrapped food options are available for breakfast, lunch, and dinner.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Cleaning Policies

Property is cleaned with disinfectant

Protective clothing is available to guests

Masks are available to guests

Guests are provided with free hand sanitizer

Contactless check-in is available

Individually-wrapped food options are available

Individually-wrapped food options are available for breakfast

Individually-wrapped food options are available for lunch

Individually-wrapped food options are available for dinner

Bed sheets and towels are washed at a temperature of at least 60�C/140�F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Contactless food service / room service is available

Food service has been amended for enhanced safety

Essential workers only - NO

Property confirms they are implementing enhanced cleaning measures

About MGM Resorts International

Resorts/casinos and residential living properties with first-class accomodations, dining, entertainment, and meeting facilities
M life is MGM's free rewards program for every dollar spent in hotel stays, casino slots, table games, and much more
One can redeem points towards hotel accommodations, dining, entertainment, etc
Based on location, MGM amenties include the best in spa and fitness services, get pampered at the exclusive Christophe Salon, book at the lovely wedding chapel, play golf in a beatuful destination, take a tip in aluxury pool complete with cabanas and a personalized service, and enjoy an in-room menu fit for any special day

The MGM Resorts International highlights above are subject to change without notice.

Seasonality and Projections at MGM Grand Hotel & Casino

This chart illustrates fluctuations of sleeping room prices for both group prices and the best online individual traveler prices we could find at the time the group offer was submitted. The lowest group discount displayed is 48.4% in the month of October 2021 and the highest average individual rate is $397 in the month of June 2023. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at MGM Grand Hotel & Casino in a month when rates are lower.