Location is ok. Near enough to the city centre, with great sightseeing, shopping, and dining. Pricey, inconvenient parking. Near to public transport and the airport. Reasonably accessible by car.
Acceptably professional staff and mediocre bar service. Reception, housekeeping and restaurant service were adequate. Friendly service, but poorly rated management. Room service could have been improved. Hotel security is ok. Recreation staff is nice. Booking process is sufficient. Valet service could be better. Concierge service could be more helpful. Shuttle service can be an issue. Average tour guide.
Beds are decent and generally comfortable. Big rooms and bathrooms, but noisy with insufficient A/C.
Old, poorly-maintained rooms with poor minibars and kitchenettes. Rooms with some cleanliness issues, and low rated TVs, A/C, and furnishing. Bathrooms are large but with substandard cleaning. Large rooms with nice views and OK beds. Shower can be a problem.
Breakfast is reasonably priced, but not exceptional.
Meeting & event facilities should be improved. Old facilities and poor entrance area, but okay hotel grounds. Elevator in need of updating. Beautiful architecture. Handicap accessible facilities are all right. Smoking area is ok. Outdoor sports facilities are ok.
Bathrooms and rooms are untidy. Hotel facilities could use a good clean. Dirty in the dining and pool areas. Moderately clean wellness & sports facilities.
Wifi quality could be improved. Free internet.