Location
Great location. Near enough to the city centre, with great sightseeing, shopping, and dining. Pricey, inconvenient parking. Near to public transport and the airport. Reasonably accessible by car.
Service
Acceptably professional staff and mediocre bar service. Reception, housekeeping and restaurant service were adequate. Friendly service, but poorly rated management. Recreation staff is nice. Room service could have been improved. Hotel security is ok. Valet service could be better. Booking process is sufficient. Concierge service could be more helpful. Shuttle service can be an issue. Service at the pool/beach should be improved. Tour guide could be nicer.
Comfort
Beds are decent and generally comfortable. Big rooms and bathrooms, but noisy with insufficient A/C.
Room
Badly maintained rooms with poor minibars and kitchenettes. Older and poorly cleaned rooms with inadequate A/C. Bathrooms are large but with substandard cleaning. Large rooms with nice views and OK beds. Poorly furnished with bad TV's and balconies. Shower can be a problem.
Breakfast
Some complaints about quality and price of breakfast.
Amenities
Meeting & event facilities should be improved. Old facilities and poor entrance area, but okay hotel grounds. Elevator in need of updating. Beautiful architecture. Outdoor sports facilities are ok. Smoking area is not nice.
Cleanliness
Bathrooms and rooms are untidy. Hotel facilities could use a good clean. Dirty in the dining and pool areas. Wellness & sports facilities could use better cleaning.
WiFi
Wifi quality could be improved. Free internet.