"Location is ok." Near enough to the city centre, with great sightseeing, shopping, and dining. Not great access by car, with poorly rated parking. Parking should be cheaper. Near to public transport and the airport.
"Friendly, somewhat professional service and OK housekeeping." Reception and bar service are as expected. Poorly managed with subpar restaurant service. Room service could have been improved. Hotel security is ok. Recreation staff is nice. Booking process is sufficient. Valet service could be better. Concierge service could be more helpful. Shuttle service can be an issue. Tour guide could be nicer.
"Beds are decent and generally comfortable." Spacious bathroom, but rooms are too noisy, with poor A/C.
"Old, poorly-maintained rooms with poor minibars and kitchenettes." Rooms with some cleanliness issues, and low rated TVs, A/C, and furnishing. Bathrooms are large but with substandard cleaning. Lovely views and decent beds. Shower can be a problem.
"Meeting & event facilities should be improved." Outdated facilities, not accessible for those with handicaps. Elevator in need of updating. Beautiful architecture. Decent enough hotel grounds, but unpleasant entrance area. Smoking area is not nice. Good outdoor sports facilities.
"Breakfast can be improved."
"Bathrooms and rooms are untidy." Hotel facilities could use a good clean. Dirty in the dining and pool areas. Wellness & sports facilities could use better cleaning.
"Wifi quality could be improved."